SugarHouse Sportsbook Review & App Experience

EDITOR'S OPINION

While SugarHouse Sportsbook may not be one of the more prominent sports betting sites on the market, they are reliable and offer competitive odds and lines. The overall web layout may need more pizazz, but when it comes to the meat and potatoes of the outfit, notably, wagering types and options as well as user-friendly promotions, SugarHouse most certainly offers better than most.

By Anthony Cervino

Sep 11, 2021

Overview of SugarHouse Sportsbook

    Pros
  • Easy to Achieve Rewards and Bonus Levels

  • Live Streaming

  • Excellent & Easy to Use Live-Betting Features

  • Features & Promotions Like Jackpot Parlays

    Cons
  • Bland Design

  • Somewhat Cluttered Web Layout

  • Navigation Could Be Easier

  • Phone Support Could Be Improved

  • Mobile experience
    9/10
  • Payment options
    9/10
  • Support
    7/10

SugarHouse Sportsbook QUICK FACTS

  • Established:

    2018

  • Services:

    Sports Betting, Online Casino

  • Available In:

    CT, NJ, PA

“This page contains references to products from one of our advertisers. We may receive compensation when you click on links to those products. This compensation does not impact our opinions in this review or elsewhere about these products. Terms apply to the offers listed on this page. For an explanation of our Affiliate Policy, please visit this page. Thank you.”

SugarHouse Sportsbook Hands-on Review

The SugarHouse Sportsbook launched in New Jersey in 2018 and is part of the SugarHouse Online Casino family, which is partnered with Rush Street Interactive and the Golden Nugget Casino in Atlantic City, NJ. In May of 2019, SugarHouse Sportsbook launched in Pennsylvania as the state’s first online sportsbook.

The SugarHouse brand is also affiliated with the BetRivers Casino and Sportsbook, but they are not the same.

On top of your traditional wagers, SugarHouse also offers a wide variety of bet types, odds, and props to meet the needs of any player.

Not only do they feature pre-event wagering, but SugarHouse also features Live Betting and Live Streaming betting, as well as a cash-out option, which gives the player the opportunity to hedge their bet before the conclusion of the event.

Is SugarHouse Sportsbook Legit?

Yes! SugarHouse Sportsbook is 100% legitimate. SugarHouse is affiliated with various notable entities in the gaming industry that includes Golden Nugget Casino, Monmouth Park Raceway, Rush Street Interactive, and Rush Street Gaming.

Can You Win Real Money Playing at SugarHouse Sportsbook?

Yes! You can win real money at the SugarHouse Sportsbook. SugarHouse offers regulated real money sports wagering options in NJ and PA while operating with local gaming licenses in each one. In the state of New Jersey, SugarHouse is licensed through the Golden Nugget Casino in Atlantic City, NJ within the New Jersey Division of Gaming Enforcement.

SugarHouse Sportsbook Signup Bonus

If SugarHouse Sportsbook is the right betting site for you, be sure to take advantage of this easy-to-achieve first-deposit bonus by clicking on the “Claim Now” or “Get Bonus” button. I will explain the bonus more below.

There is currently no promo code for SugarHouse available. All you need to do to activate this welcome bonus is by clicking “Claim Now”.

SugarHouse Sportsbook No-Deposit Bonus

SugarHouse Sportsbook does not have a no-deposit bonus at this time. We will update you if and when that changes, however.

Deposit Bonus 

SugarHouse Sportsbook offers new players a first-time deposit bonus of up to $250 free. Although the total amount doesn’t seem high as some others, this bonus is easy to achieve due to its 1x wagering requirement.

When it comes to deposit bonuses, this wagering requirement is as good as it gets and beats out most of the competition.

You must be 21 or older and terms and conditions apply.

Risk-Free Bet

No, SugarHouse currently does not offer a risk-free bet, but if that changes, we will update this review.

SugarHouse Promotions

Here are some of the promotions offered at SugarHouse Sportsbook:

  • 2021 French Open (Streaming Live): Receive a 20% live profit boost everyday
  • MLB Profit Boost: 20% live boost every Tuesday and Thursday
  • Sunday Night Baseball Home Run hero Insurance: Free bet insurance when you place a wager on a player to hit a homer during Sunday Night Baseball
  • 20% Live Profit Boost: Every Monday, Wednesday, and Friday
  • King Kash Community Chat: If enrolled in the chat, you will have a chance to receive prizes, fun, and other items from SugarHouse.

My SugarHouse App Experience

Maybe it is a personal preference, but I am not a fan of SugarHouse’s web and mobile layout. I am not sure if it is because it is not in “night-mode,” which is what I prefer, or, maybe it is the blue and white primary color layout, which makes everything look so close together.

Either way, there is something about it that could be better. However, we are not going to SugarHouse for colors or layouts. We are going there to place wagers and win money, right?

In my opinion, placing the Newsfeed, which is currently on the right side of their website,  elsewhere, could go a long way. The feed lets you know the latest big winners. These include jackpot winners and winners of multiple wagers. Some may like it, but I could do without the extra clutter.

But that’s on the website. What about the app?

The mobile browser and app versions of SugarHouse Sportsbook are much better and easier on the eye. While the app does lag here and there at certain points, it is rare. And because there is no Newsfeed taking up space, the mobile and app versions of the sportsbook are a lot cleaner.

The drop-down menu for current in-play events is not obvious to the untrained eye, so be sure to look closely. At the top right of the sportsbook page, you will see a button called “More Sports.” Once you click it, you will find the drop-down menu.

On the top left, you will see an “announcements” button. There, you will find the Newsfeed. So if you want it, you got it!

Some things to note:

  • Sleeker design on mobile and app versions compared to the web
  • The SugarHouse app is available on iOS in both New Jersey and Pennsylvania.
  • To access the app on an Android device, you must download the app using this link (https://www.playsugarhouse.com/apk/PlaySugarHouse.apk). It is currently not available in the Play Store.

Should You Bet at SugarHouse Sportsbook?

SugarHouse Sportsbook has a lot of good qualities. While aesthetically, I am not a fan of its look or design, such as the clutter or colors, they make up for it with their mobile and app versions. I would also like to see some Customer Support improvements, such as with their phone support.

Outside of aesthetics, SugarHouse brings it when it comes to their betting options, features, offers, and promotions. There is a slew of options to fit the needs of every player both with experience or not. I am also a huge fan of their Live Streaming feature, which goes hand-in-hand with Live Betting.

Perhaps the biggest perk of SugarHouse Sportsbook is their unique Jackpot Parlays, which is a quick-pick style 8-leg parlay. Sure, the odds of hitting are not too great, but if you are lucky, you can make out big on a minimal wager.

If you are a new user and looking for your next, or first, sportsbook, SugarHouse is worth a shot, especially since there are so many promotions for new user signups to take advantage of. If I’m being honest, I would sign up just to try the Jackpot Parlay.

How To Join Play SugarHouse Sportsbook

  • Click the “Claim Now” button to activate the welcome bonus. This will take you to SugarHouse Sportsbook.
  • Now, you will land on SugarHouse’s “Join Now” page.
  • At the “Join Now” page, you’ll be prompted to fill out all the relevant information you’d need at any other sportsbook — email, name, address, last four digits of SSN, DOB, etc.
  • There is also a “Fast Registration” option. However, in order to use that option, you must already be a Gold Rush Rewards member or a SugarHouse Casino4Fun member.

Payment Methods Available

Like your competing sportsbooks, SugarHouse gives the user ample ways to deposit and withdraw funds. However, using the SugarHouse Play+ Card appears to be the most convenient way to do so unless you’re in person at the Golden Nugget Casino.

Deposits

All deposit methods have an instant processing time with a 10 minimum deposit. These are your current options for depositing:

  • Online Banking/ACH: To deposit using Online banking/ ACH, you must choose the option in the deposit screen. Then, you will choose your bank and input your bank’s user ID and password.
  • Cash at Casino Cage: You can make a deposit at the Golden Nugget Casino physical cage in Atlantic City, NJ. You can also make cash withdrawals here too.
  • Pay with Cash: You can pay with cash at any 7/11 store in NJ. To do this, you must select the Pay with Cash option and access a payslip.You will then print out the payslip and take it to your local 7/11 and hand it to the cashier and let them know how much you want to deposit. After making the deposit, you will receive a receipt that you will keep for your records.
  • SugarHouse Play+ Card: The SugarHouse Play+ Card allows a user to make a deposit to their SugarHouse Online Casino and Sportsbook account instantly and directly using a credit card, debit card, or bank account. You will also receive faster access to withdrawals as well. Upon your withdrawals in-house approval, the funds are immediately available on your SugarHouse Play+ Card.The SugarHouse Play+ Card can be used at any ATM on the PULSE or NYCE network, or anywhere Discover is accepted as well.
  • PayPal
  • Credit/Debit card

Withdrawals

Withdrawal processing times may vary depending on the chosen method. These are the current options for withdrawals:

  • Online Banking/ACH (2-5 business days)
  • Cash at Casino Cage (immediately)
  • Checks by Mail (10-14 days)
  • SugarHouse Play+ Card (can be cashed out at most ATMs and anywhere Discover Card is accepted)
  • PayPal (could take up to 30 minutes for approval)

Leagues You Can Bet On

  • Soccer
  • Baseball
  • Basketball
  • Tennis
  • Beach Volley
  • Boxing
  • Football
  • Hockey
  • Golf
  • MMA/UFC
  • Australian Rules
  • Cricket
  • Cycling
  • Darts
  • Handball
  • Motor Sports
  • Rugby League
  • Rugby Union
  • Table Tennis
  • Volleyball
  • Snooker
  • Olympic Games
  • Lacrosse

Bet Types

  • Fixed Odds Betting
    • Against the Spread (ATS)
    • Total (Over/ Under)
    • Moneyline (ML)
    • Futures
    • Teasers/ Pick Your Own
    • Prop Betting
  • Parlays
    • Same Game Parlays
    • Combo Parlay
    • General Parlay
  • Jackpot Parlays
    • Exclusive to SugarHouse, a Jackpot Parlay is a way for the user to win big on a smaller wager. Similar to how a quick-pick in a user’s state lottery works, the Jackpot Parlay allows you to place a parlay bet using a similar methodology.According to SugarHouse’s website, “the Jackpot Parlay feature will select a combination of eight randomly selected bet options. If you are happy with the selection or just want to try your luck, you can click on “Place Bets”. At the top of the Jackpot Parlay screen, you will see the potential payout if all of the bets are won.”If a user wants to gain more control of the Jackpot Parlay wager, they have the following options:
      • Choose the sports
      • Choose the period of time for the bet to be settled
      • Choose the number of bets
      • Choose the amount
  • Live-Betting
    • SugarHouse’s Live-Betting feature is one of the best that I have seen in the market. To navigate here, go to the top-right of your screen and you will see a Live Right Now button (bright-yellow tab). Click it and away we go. Upon opening the tab, you will see games that are live as well as a search option to quickly find the content you are looking for. Contests are also broken up by sports. You will find this as you scroll down.On top of your traditional wagers — Moneyline, Against the Spread, Total — there are many other bet types available via live betting. Though not every market features the same amount of options to wager in every game. Some of these wager types include halftime, individual performances and production (touchdown, yards, etc), and many more depending on the sport.SugarHouse’s Live Betting also features the score of the game and how much time is left in the given quarter or period.

Another terrific option that SugarHouse offers is Live Streaming. While not all games and sports are available, it is a great experience for the ones that are.

In the Live Streaming event, you will find a feature called House Specials, which are live bets that SugarHouse wants to emphasize. These may include player props depending on the event.

Currently, football, hockey, tennis, table tennis, basketball, and soccer are available to live stream.

Rewards System

SugarHouse does offer a rewards system, which is a comprehensive tiered rewards program.

  • iRush Rewards
    • Points are rewarded based on the return-to-player (RTP) percentage of each game played. There are 10 levels in the VIP program as well as an invite-only 11th level.
    • With every wager you make, you will earn loyalty level points and/ or bonus store points.
    • Obviously, the higher the Loyalty Level of points you earn, the better rewards you can receive at the Bonus Store.
    • You can redeem your loyalty points at the bonus store however and whenever you choose.
    • There are 10 tier levels that a user can earn, but there is also an 11th. the Elite tier, which is by invite only.

Customer Service

SugarHouse has a self-help center with easy to the eye FAQs. There are also several ways to contact the company:

  • Live Chat: To access the Live Chat feature, you must have your name, email, and location available prior to sending your message.
  • Email Support
  • Phone: Unfortunately, the phone number is not listed in SugarHouse’s Customer Support section. I found it when sifting through their mobile help center. I am not sure how prompt it is as I was directed to leave a message for a call-back or go right to the Live Chat for instant service. The number is: (855)752-9101.
  • Text Support: SugarHouse also lists text support on their website, but I did not test it: (855)720-0419

To get to the Customer Support section, you must enter the help center found at the bottom of the SugarHouse site.

SugarHouse’s Customer Support team is available daily between the hours of 9:30 a.m.-2 a.m.

States Where You Can Bet At SugarHouse Sportsbook

  • Connecticut
  • New Jersey
  • Pennsylvania
  • You can register for SugarHouse in any state, but can only wager within CT, NJ and PA state lines.

Does SugarHouse Sportsbook Have An Online Casino?

At the top toolbar menu, SugarHouse has a button to direct you to their online casino. There, you will find playable casino games like slots, cards, table games and so much more, including progressive jackpots. SugarHouse’s online casino is only available in New Jersey and Pennsylvania.

Author

By Anthony Cervino

Anthony Cervino is an NFL Writer and Betting Analyst for The Game Day. He is also the Senior NFL and Fantasy Football Analyst at Gridiron Experts. Anthony has a perennial spot in the Rotounderworld Draft kit, and in 2019, was the 15th-best In-season and Draft Ranker in the FantasyPros ECR. He is also the co-founder and host of The FF Faceoff Podcast and Live Stream, covering all aspects of the NFL.