Jackpot City Welcome Bonus

As I also mentioned at the start of my 888Casino review, the exact welcome bonus you’ll receive will depend on your location, but the correct one for your region will appear on our page banners. I’ve added a couple of examples for you anyway, which show the diversity between different countries.

As a UK player, I was able to claim a 100% matched deposit bonus worth up to £100, and 100 free spins on the Gold Blitz slot game, by making a deposit of at least £20 using a Visa, or Mastercard debit card. There was a 10x playthrough requirement attached to my bonus amount, but any winnings made from my free spins were mine to keep.

After sharing some screenshots with a Canadian friend, I could see that they would get a 100% matched deposit worth up to C$1,600 across their first four deposits, plus 10 free entries to a C$1,000,000 draw. A C$10 minimum applies for each deposit, and a 35x playthrough requirement applies to all bonus funds. So as you can see, there’s a world of difference for the welcome bonus alone. This is true of most of the best online gambling sites: geolocated bonuses are always worth checking out.

Is JackpotCity Legit and Safe to Play At?

I’d certainly say so. JackpotCity is a global casino brand that operates in many different countries including the UK, Canada, Italy, and New Zealand, and is considered by many to be one of the best online casinos worldwide. The brand originally launched its online casino site way back in 1998. The UK version is currently operated by Betway Limited, which is a very well-known name in the gambling industry. But this varies, as the Canadian version is operated by Baytree Interactive Ltd, for example.

Licensing and Site Security at JackpotCity

JackpotCity is licensed to offer casino gaming to UK residents by the UK Gambling Commission, while licences issued by the Malta Gaming Authority, and the Kahnawake Gaming Commission take care of other countries. Basically, if JackpotCity is permitted to operate where you live, the brand is legally licensed, which means you have some protection if things don’t go according to plan.

Just as I found during my bet365 casino review, in terms of security, I found everything in order, with standard SSL encryption routinely in place, and AES-256 used for financial transactions and other sensitive transmissions. JackpotCity also keeps your player funds separate from company funds in a segregated account.

In terms of documentation, JackpotCity offers transparency by providing a link to the relevant licensing authority, and making its Terms of Use, and Privacy Policy readily available. Plus, the brand ensures that you’ll have access to responsible gambling tools should you need to use them at any time.

Making Deposits and Withdrawing From Your JackpotCity Account

Again, the availability of payment options is something that will vary depending on where you live. But as a major online casino, JackpotCity offers some of the best casino deposit options around, and it’s likely that you’ll find Visa, Mastercard, PayPal, Skrill and Neteller appearing, along with some local options.

Minimum deposit amounts will also vary. For UK players at Jackpot City, a minimum deposit amount of £10 applies for all payment methods. However, for the welcome offer it’s raised to £20, and you can only deposit using a debit card to qualify. Highlighting once again why you need to read the T&Cs for bonuses very carefully. You can also check out our list of no minimum deposit online casinos to discover options that don't require initial payments.

Deposits are typically instant, and the time a withdrawal takes will depend on the payment method you use. JackpotCity confirms that all withdrawal requests are processed by the site within 12 hours, so any time outside of that is down to your payment provider.

What JackpotCity Is Like to Use

Unfortunately, despite some great new online casino bonus offers, this is the part where I was somewhat disappointed. Although the site is aesthetically pleasing, and I loved the purple colour scheme, I experienced a number of navigation difficulties while reviewing the JackpotCity casino website. Some links led to 404s, and other pages didn't load up correctly, making them unreadable.

I did a bit of troubleshooting via the FAQ section, and the brand states there that the site works best using the Chrome browser, but after switching to Chrome, I didn’t see any improvement. I’d like to think this is a temporary glitch that JackpotCity will fix soon, because otherwise, the site is nicely organised, with all of the menu options and information you might want found on the homepage.

Interestingly, my overseas contact who contributed to my Jackpot City Casino review showed me that the Canadian version of JackpotCity has a different layout from the UK version, and doesn’t seem to suffer from the same issues I found, so you may get a different experience to me where you live.

Lastly, JackpotCity UK has recently launched apps for iOS and Android, but so far they only have a handful of reviews, which are not exactly favourable, citing games not loading, or loading slowly, and glitches during gameplay. In light of this, I’m delaying my mobile review for now to give the brand a chance to improve this aspect.

Does JackpotCity Have a Rewards Program?

There’s no formal, tiered loyalty program at JackpotCity, the closest thing is the Quests. Although the brand doesn’t provide a huge amount of information, this is how Quests work.

When you log in to your JackpotCity account each day, you’ll find a new Quest waiting for you. There’s no obligation to complete it, and no penalty if you don’t, but if you have a minute, it’s worth doing, as each completed Quest will award you with ‘Coins’.

The tasks you’ll be given are typically straightforward, and each will show the number of Coins you’ll collect for completing it. Here’s a few examples:

• Playing a specific game
• Making a deposit
• Hitting a certain multiplier

Those are the options I saw most often during my JackpotCity review, but the brand does state that it switches them around regularly. It’s also worth noting that you can get extra Coins by completing Quests consistently. When you hit streak milestones, you’ll receive bonus Coins.

Coins can later be exchanged in the JackpotCity ‘Shop’ for merchandise or on-site perks like free spins and bonus credit to play more games. The maximum number of Coins you can accumulate is 10 million, so make sure that you visit the Shop regularly to avoid wasting any.

This program contributes to JackpotCity's reputation as one of the best low wagering online casinos, as regular players have gameplay options without needing to routinely make additional deposits.

JackpotCity Games Library

When I completed my Bwin casino review, I found over 1,500 games, but the UK version of JackpotCity only offers around 450 games. In its own way this isn’t a bad thing, as I much prefer to see quality over quantity, which is exactly what I found here. It makes for some of the best free spins casino offers, as you'll likely be using your free spins on high-quality slot games rather than being spoiled for choice.

However, some other countries where JackpotCity operates have bigger games libraries, so I’m just reporting what I found. On the plus side, wherever you are playing from, you can be assured that the games at JackpotCity are fair, as they are regularly checked by eCogra, a reliable third-party auditor.

Slots - Popular Slots From Top Developers

All of the JackpotCity slots are provided by top-class game developers including Blueprint Gaming, Hacksaw Gaming, Eyecon, 1x2 Gaming, Games Global and Pragmatic Play, meaning that you’ll find most of your favourite slots here.

Almost the entire Big Bass series is available to play here, including the latest addition, Big Bass: Day At The Races. I also enjoyed Leprachaun’s Luck, and Gold Blitz, which is one of the JackpotCity exclusives. Fans of progressive jackpot slots will also be overjoyed to find multiple Mega Moolah options to play.

The advantage of casinos with the best no deposit bonuses is that you can often try out a number of games for free, and then narrow it down to your favourites. This means you'll only be using real money on slots you really enjoy.

Live Casino - Over 100 Games to Enjoy

Calling this section a live casino, is not quite appropriate, because the choice of games here goes far beyond live dealer table games. So think beyond blackjack, baccarat and roulette variants, as you’ll also find live poker rooms, exciting game shows like Treasure Island, and even live slot games too.

Alternative Games - A Selection of 200+ Quirky Game Options

JackpotCity has a bit of a hidden secret - it offers a great selection of 200+ games that haven’t been given the credit they deserve in the games library menu options.

I was taken aback when I tracked down more than 50 single player table games, 48 Slingo games, 10 bingo rooms, and an awesome selection of Crash-style instant win titles and scratchcards. I’d love to see the brand promote these games more in the future.

In the meantime, I'd recommend taking advantage of any free spins no deposit bonus offers available at JackpotCity. These come and go, but we'll keep you updated with the latest offers, so revisit this guide to learn about new bonuses and opportunities.

Customer Support at Jackpot City

On the top menu of every JackpotCity page you’ll see a ‘Contact’ option. Clicking it will take you to the main FAQ page, which is divided into 12 categories including ‘Contact Us’, ‘Deposit Queries’, ‘Technical Support’, and so on. Clicking on any of those will take you to a selection of articles relevant to that topic.

My main complaint would be that the information provided is often generic, or too basic. That leaves you with the option of using the Messenger, which you’ll see at the bottom right of your page. It looks like a live chat icon, but it isn’t, clicking on it opens a new window with a form to complete with details of your issue.

Compared to the customer support experience I enjoyed during my Dafabet casino review, where a real person responded immediately, this is very disappointing from JackpotCity.

My Honest Opinion About JackpotCity

As you’ve seen throughout my JackpotCity casino review, things vary a lot between the different countries where the brand currently operates. The brand has been around since 1998, so it’s well-established in many countries, including Italy and Canada. The brand offers a collection of quality casino games, although the number available will vary according to your location.

One of the newest additions is JackpotCity UK, which unfortunately is lacking in some areas, including site navigation, and the level of customer support on offer. I’m hoping it’s still a work in progress and these things will be addressed down the line. Meanwhile, you’ll find a generous welcome bonus for your location displayed on the banners of this page. If you like what you see, I recommend that you give the brand a try, a quick click is all it takes to get started.

JackpotCity Review FAQs